Join Our Webinar
Create a Culture of Case Acceptance
- Do your patients “only do what insurance covers?”
- Do you feel like patients just can’t/won't spend money on dental care?
- What if you could help more patients receive the care they want and need with just a few simple shifts in mindset and marketing approach?
What you'll get out of this webinar
Creating conditions for case acceptance:
All things being equal, patients accept treatment from clinicians they know, like, and trust. Are all things being unequal? The same. In our industry, we tend to lead with clinical competence/expertise and overlook the significance of rapport and trust. Well-Intentioned teams often create obstacles that hinder case acceptance. Discover where the disconnect is in your process and gain tactical considerations for success.
Keep them coming back for more:
Building connection and commitment to the practice is a team effort that pays off in numerous ways: Increased case acceptance, reduced cancellations, strong retention, referrals, and glowing reviews. Attendees will learn the value of systematic, predictable, and repeatable ways to improve performance on every measure of patient loyalty.
Learning objectives:
- Understand the impact of the first phone call on case acceptance (learn to love price-shoppers!)
- Describe practices that raise unnecessary barriers and obstacles to case acceptance
- Define techniques for presenting care recommendations that increase case acceptance
- Learn effective verbiage for presenting fees and insurance contribution
- Increase treatment acceptance with converting, educational communications
- Automate your communications to reduce stress on your team and get effective results
- Be the trusted provider inside and outside of the office through video
About the Speakers
Genevieve Poppe
Founder at Poppe Management
Is your practice growing? Or churning? Many dental practices struggle to implement the necessary change to achieve the results they are looking for. Genevieve Poppe has a unique understanding of what it takes to help dentists achieve their practice vision.
Her experience as an owner and manager of seven dental practices refined Genevieve’s process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keeps her in high demand. From the dental assistant to practice owner, Genevieve brings a unique perspective and real-world experience in all aspects of dentistry.
From practice startup to transition, Genevieve has the skills and knowledge to implement systems for business and team success. As a speaker and consultant, clients and teams find her relatable and knowledgeable. Her presentations are engaging, relevant, and meaty with immediately applicable content.
Abbey Stanerson
Partner Relations at Hi5 Practice
Abbey has worked with Hi5 Practice since 2014, perfecting a proven marketing system to help practices maximize their current patient database, increase referrals, and improve treatment acceptance.
Her client-first attitude, paired with her passion and knowledge of the industry shows by having an 87% retention rate to help her clients grow their practices.
Abbey has taught one-on-one training programs in 50+ dental practices for effective communication. She has executed automated workflows to simplify patient and client experience - ultimately increasing her clients’ bottom line.